terms & conditions

An initial consultation is required for new clients or existing clients requiring new treatments, consultations cost £40 which is a non-refundable charge but redeemable against the cost of treatment if you decide to go ahead. For existing clients who have already had treatment with us, providing that there have been no substantial changes since the last treatment, can book in for the same treatment without the need for consultation but will be charged a £40 deposit. 

A refund of your deposit will only be given if you provide 72 hours cancellation notice – and this may be subject to a £20 administration charge.

If you do not attend your appointment or cancel with less than 48 hours notice, you will be charged 50% of the FULL procedure price.

We will however, endeavour to reallocate your scheduled time to another client – and if we’re successful, we will only charge you the booking deposit.

To rebook your appointment you will be required to pay another 25% non-refundable booking fee to secure future appointments.

Cancelled appointments are only recognised with written confirmation – either email, text or social media.

Late arrival (15 mins) to your scheduled appointment will result in your practitioner being un-able to carry out your procedure and you being charged 50% of the full treatment value.

Our prices are correct at the time of going to press and subject to change without written notice.

Cancelled (less than 48 hours notice) or missed course appointments will result in the appointment being forfeit and classed as one of the sessions from the course package.

Minors under the age of 18 are not permitted on our premises due to insurance requirements, under 18s are not allowed to have any type of treatment with Alchemy Aesthetics & Well-Being, please do not be offended if we ask for ID.

We are committed to providing only the highest quality treatment and therefore only yourself and our staff will be permitted into your treatment room during your procedure.

Your booking fee is verification that full information has been provided regarding our terms and conditions.